Complaints

We want you to be happy with your rental but we know that sometimes things go wrong. We take customer service seriously and commit to dealing with complaints fairly and thoroughly.

If you were not happy with the service we provided,
please contact us here.

We are a member of the European Car Rental Conciliation Service (ECRCS). The ECRCS independently reviews disputes with no additional cost to you. If you make a complaint and are unhappy with our response you can ask us to refer your dispute to the ECRCS.


Leaseurope also provide an 'Overview of rental terms and conditions' document, as well as a 'Guide to Renting' document, both can be found below:

Guide To Renting

Overview of rental terms and conditions